Bricqer automatically imports orders from all your connected marketplaces, so you can view, pick, pack and ship orders right from within a single interface. When a new order comes in, Bricqer will automatically show the order in the order overview and will sync any inventory changes within mere seconds. In this guide, you'll find out how you can view and process your incoming orders.
Order overview
You can access the central order overview by going into the "Orders" tab. The central order overview shows you a list of orders that you are currently processing and consists of a few elements.
| Filters | At the very top of the page you will find various filters. You can use the filters to determine which orders should be shown in the overview. You can filter based on order ID, marketplace, order status, customer name, country, order amount, the amount of pickable lots and pick time. |
| Statistics | The order overview page shows you a few basic statistics regarding your store. You can view the amount of orders received this month, the amount of items sold this month, your average daily revenue and your total monthly revenue. Please note that these statistics are only available to admin users. |
| Current orders | Orders are automatically categorized according to a certain workflow. Orders waiting for an invoice or a payment will show on top, followed by orders that need to be picked, orders that need to be packed and orders that are ready for pick up. |
Ordering missing items
Bricqer calculates the total quantity of each piece that needs to be picked. If you do not have enough stock for a certain piece, Bricqer will notify you on the order overview page. This alert is not shown if all pickable lots can be fulfilled by the quantities currently in your inventory.
Viewing order details
When opening an order from the Order overview, you will have access to customer details, shipping information, administrative information, messages and notes, the order items, attached files and associated invoices.
Each order is processed according to a certain workflow. You can find workflow actions, such as creating an invoice, marking an order as paid or packing and shipping orders at the top of the page. Additionally, you will find the following information on the order detail page.
| Customer details | Customer details include the customer's name, e-mail address, phone number and address information. Bricqer will also show you how many order this customer has placed with you before. |
| Shipping details | The shipping details include information such as the shipping method requested by the customer, whether to include track and trace or insurance, the order weight and your own costs. Please note that your own costs will automatically be populated when you ship an order with a supported shipping integration. |
| Administrative details | Bricqer will show you administrative information such as the latest invoice, payment method, subtotal, VAT amount and the order grand total. |
| Messages & notes | If the customer has sent you a message, or you have sent a message to the customer, then those messages will show up in the order detail screen. You can click "Messages" > "Send the Customer a Message" to send a new message to your customer. Additionally, if you click an existing message, you can click "Reply" to reply to the message. |
| Order items | The order detail screen shows a list of items ordered. |
| Files | Invoices and shipping labels will automatically be attached as a file to the order for future reference. You can also upload files yourself. |
| Invoices | All invoices for a particular order show up in the Invoices list. When you click an invoice, you can show its details, such as the invoice lines, subtotal, VAT amount, grand total and payment information. |
Order invoicing
When a new order comes in, Bricqer automatically imports the order and creates an invoice. Most customers make an on-site payment on the marketplace when they place their order. For these orders, Bricqer will automatically mark the order as paid.
When a customer chooses to make an off-site payment, Bricqer will automatically send them their invoice with a payment link. Bricqer supports various payment providers. Customers can make a payment through one of your connected payment methods when they click the payment link.
When a customer places an order in one of your stores, the marketplace will show them the grand total. Bricqer imports the order amounts 'as is' from your connected marketplaces. If you enable the VAT margin scheme, or if you participate in the EU OSS scheme, Bricqer will simply calculate the VAT amounts due based on the grand total that the customer has agreed to. This means that, even though Bricqer will recalculate the VAT amounts based on your VAT settings, the total amount due for an order will always stay the same.
Bricqer automatically sends an invoice and payment link to customers that have a pending payment. You can personalize the invoice e-mail notification, along with other notifications, from within "Settings" > "Orders" > "Notifications".
Sending a custom invoice
If you want to create a custom invoice for an order, you can do so by opening the order details and selecting Create invoice from the workflow dropdown. From this interface, you can specify custom shipping costs, add additional charges or shift any applicable VAT to your customer's VAT number.
Marking an order as paid
Orders waiting for a payment are shown in the "Waiting for a payment" category. When an order has been paid, you can click Mark as paid to mark the order as paid. You can specify the invoice that was paid for, and the payment method.
Picking an order
When an order has been paid, the order will move into the "Ready to be picked" category. You can now pick order items using the picker. You can use the picker on your phone, tablet or computer. Please refer to the Picking orders guide for more information.
Orders that have not been fully picked will show up as "Incomplete". You can open the order details page to view any missing items.
Packing an order
When an order has been fully picked, it's time to pack the order. You can either manually request and print a shipping label, or you can use one of our built-in postage integrations. Find out more about packing and shipping orders in the Packing and shipping guide.
Sending a message to your customer
If you need to communicate with a customer, regarding a pending payment for instance, you can do so directly from the order detail screen.
Simply click on Messages and select Send the customer a message.
Markdown is a lightweight and simple markup language that you can use to add formatting to your order messages. If you are sending your customer a message, you can use Markdown syntax to add headings, bold text, italic text, links and more. Please refer to the Markdown basic syntax for more information.
Order pick-up support
Some stores offer their customers to pick up packed orders from their store. When you mark a shipping method as a "Pick up" shipping method, Bricqer will automatically categorize an order as "Ready for pick-up" once it's been fully picked and packed. Optionally, you can configure Bricqer to automatically send an e-mail notification to the customer informing them that their order is ready for pick up.
To find out more about order pick-up support, please refer to the Local order pick-up guide.
Cancelling an order
By accessing the workflow options, you can choose to cancel the order and restore the inventory items. Notably, if you have already picked items for this order, they will be automatically restored back to your inventory.
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